Privacy Policy

1. Information We Collect

Personal Information: Full name, billing address, delivery address, email address, telephone number, recipient information, message card content, and order history.

Payment Information: Payments are processed through secure third-party payment providers. Miss Florenski does not store complete payment card details.

Technical Information: We may automatically collect IP address, browser type, device information, operating system, geographic location, website activity, referring pages, and cookies and tracking technologies.

2. How We Use Your Information

We may use your information to process and fulfill orders, deliver products and services, communicate regarding orders, provide customer support, improve website functionality, personalize user experience, detect fraud or suspicious activity, comply with legal obligations, send marketing communications where permitted, and maintain internal business records.

3. Marketing Communications

With your consent or where legally permitted, we may send newsletters, promotional offers, product announcements, seasonal campaigns, and special event communications. You may unsubscribe at any time.

4. Recipient Information

Where you provide information relating to recipients of gifts or flower deliveries, you confirm that you have the necessary authority to provide such information. Miss Florenski shall not be responsible for inaccuracies provided by customers.

5. Cookies and Tracking Technologies

Our website may use essential, functional, analytics, performance, and marketing cookies. Cookies help improve website functionality, remember preferences, and provide a better browsing experience. You may disable cookies through your browser settings, although some features may not function properly.

6. Third-Party Service Providers

We may share information with trusted third parties, including payment processors, delivery partners, technology providers, website hosting providers, marketing platforms, analytics providers, and customer support systems. Such parties process information solely for legitimate business purposes and are expected to maintain appropriate safeguards.

7. International Data Transfers

Your information may be processed or stored outside the United Arab Emirates. Where such transfers occur, appropriate safeguards may be implemented to protect your information in accordance with applicable laws.

8. Data Retention

We retain information only for as long as reasonably necessary for business operations, legal requirements, accounting purposes, tax obligations, fraud prevention, and dispute resolution. Retention periods may vary depending on the nature of the information.

9. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable laws, you may have the right to request access to your information, request correction of inaccurate information, request deletion of information, restrict certain processing activities, withdraw consent, object to certain uses, and request a copy of your personal data.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Third-Party Websites

Our website may contain links to external websites. Miss Florenski is not responsible for the privacy practices, content, security, or policies of third-party websites. Users should review the privacy policies of those websites independently.

13. Business Transfers

In the event of a merger, acquisition, sale of assets, or corporate restructuring, personal information may be transferred as part of the business transaction, subject to applicable laws.

14. Legal Compliance

We may disclose information where required by law, by court order, by governmental authorities, to protect rights and property, to investigate fraud, or to enforce agreements.

15. Limitation of Liability

While we strive to maintain appropriate security measures, Miss Florenski does not guarantee that the website will always be secure or that data breaches will never occur. To the fullest extent permitted by law, Miss Florenski shall not be liable for indirect, incidental, or consequential damages arising from unauthorized access, cyber incidents, or circumstances beyond our reasonable control.

16. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updated versions become effective immediately upon publication on the website. Continued use of our services constitutes acceptance of the revised policy.

17. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your rights concerning your personal information, please contact us through the contact information provided on our website.

By using our website and services, you acknowledge that you have read and accepted this Privacy Policy.